How do I send a parcel via BUFFALO?
Time:July 6, 2023
Q & A Transport Support
1. How do I send a parcel via BUFFALO?
Please check the official website at www.buffaloex.comRegister and login to place your order.2. Shipping costs
Please visit the official website and enter your parcel information to check.
3. What are prohibited items?
(1) Items classified as hazardous, dangerous, prohibited or restricted by IATA, ICAO and other relevant government departments or organisations.
(2) Shipments classified as dangerous goods, or shipments that BUFFALO believes cannot be carried safely or legally, including but not limited to those involving animals and their parts, currency, bearer instruments, negotiable instruments, counterfeit goods, precious metals and stones, firearms and their components, ammunition, human mutilations, pornography, illegal drugs/drugs If you are unable to determine whether a parcel meets the conditions for international express mail, you may If you are not sure if your parcel is eligible for international delivery, you can use the "Contact Us" section of the website to determine.
4. Do you support local government delivery?
Yes, if you need this service, please contact bd@bufflogistics.com.
5. I have lost my parcel number, can I still find out where the parcel has gone?
You need the SIN number to check the status of the parcel. You can ask your supplier to provide you with the exact BUFFALO bill number or log in to your BUFFALO account to check the bill number.
6. I have lost my parcel number, can I still find out where my parcel has gone?
The parcel is in transit and has not yet arrived at the next node.
Please contact customer service for details.
7. Will you open my parcel for inspection?
Our warehouse staff will open packages at random to check the goods.
8. I need to cancel my delivery.
If you want to pick up your parcel at the warehouse instead, please contact us; if the parcel is already in delivery and cannot be cancelled, please refuse the parcel when the courier delivers it.
9. What should I do if I don't receive my parcel even though it has been delivered?
Please check with your family/neighbours/security guards if they have received the parcel on your behalf, if you still have not received it, please contact customer service for feedback.
